How We Text

What we send

Care texts (the first box): visit reminders and confirmations, check-ins, intake and payment links, receipts and replies to your messages. Some come from Axis, our automated assistant. Health details are never in a text; they go by secure link.
Occasional offers (the second box, optional): promotional texts, a few times a year at most.

Every consent is stored with the boxes checked, the version of the wording shown, where it was given and when. Then the clinic's number sends this confirmation (", including occasional offers" only when that box was checked):

Axis Spine & Disc: Thanks for subscribing to visit reminders, care updates and replies, including occasional offers. Reply HELP for help. Message frequency may vary. Msg&data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out.

1. Paper New Patient form (front desk)

When: every new patient fills it in at the front desk when they check in for the first visit (and anyone whose mobile number changes). It has the mobile phone field, the two separate boxes, the disclaimer below and a signature and date line. The front desk records the checked boxes in our patient system the same day, which sends the confirmation text above. The signed form stays in the chart.

Disclaimer printed on the form:

By checking a box below, signing this form and providing your phone number, you agree to receive the SMS messages you checked from Axis Spine & Disc: visit reminders and confirmations, check-ins, intake and payment links, receipts and replies to your messages, and, only if you check the second box, occasional promotional offers. Message frequency may vary. Standard Message and Data Rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is not a condition of purchase. Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

The blank New Patient form: mobile phone field, two unchecked texting boxes, the SMS disclaimer and the signature line — The blank form. PDF · full-size image

2. Online intake

Where: a secure, one-time link (portal.axisdisc.com/#/intake/<code>) the clinic sends after a visit is booked. Its texting step shows the same two unchecked, optional boxes, each with the full disclosure below; Continue works with neither checked. Checking a box sends the confirmation text above.

The online intake's texting step: two unchecked optional boxes with the full disclosure — The intake's texting step (phone width, sample data).

3. Website forms

Where: axisdisc.com/schedule/ and axisdisc.com/contact/ (the same form appears at the bottom of our condition and offer pages), and the Spine Score questionnaire. The phone number is required so we can call back about the request; two unchecked, optional boxes sit directly under it, and the form submits with neither checked. Privacy Policy and Terms are linked on the form. Checking a box sends the confirmation text above once the request reaches the clinic.

Care box:

By checking this box and providing your phone number, you agree to receive SMS visit reminders and confirmations, check-ins, intake and payment links, receipts and replies to your messages from Axis Spine & Disc. Some come from Axis, our automated assistant. Texts are not encrypted, so health details are never in them (those go by secure link). Message frequency may vary. Standard Message and Data Rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is not a condition of purchase. We will not share mobile information with third parties for promotional or marketing purposes.

Offers box:

By checking this box and providing your phone number, you agree to receive SMS promotional offers from Axis Spine & Disc. You are opting into marketing texts from Axis Spine & Disc, a few times a year at most. Message frequency may vary. Standard Message and Data Rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is not a condition of purchase. We will not share mobile information with third parties for promotional or marketing purposes.

The evaluation request form on axisdisc.com with the two unchecked texting boxes under the phone field — The request form at /schedule/ and /contact/ (phone width).

The Spine Score contact step with the two unchecked texting boxes — The Spine Score's contact step (sample data). It opens publicly at portal.axisdisc.com/#/score when the patient portal launches; until then this screenshot is its evidence.

Keywords and replies

START (opt back in), reply:

A person who only checked the care box gets the same message without ", including occasional offers".

STOP, UNSUBSCRIBE, CANCEL, END or QUIT, reply (then nothing more is sent):

Axis Spine & Disc: You are unsubscribed and will receive no further messages.

HELP, reply:

Axis Spine & Disc: Please reach out to us at (913) 355-5998 or https://axisdisc.com/contact for help.

Contact

Back-Trac LLC, doing business as Axis Spine & Disc, 1011 E 151st St, Olathe, KS 66062. Phone (913) 355-5998.